Returns & Refund Policy

Last Updated: January 15, 2025

At Hummand Bio, we want you to be satisfied with your purchase. This Returns & Refund Policy outlines the terms and conditions for requesting refunds on our digital programs and services.

1. 7-Day Refund Window

We offer a 7-day money-back guarantee for all digital programs purchased from hummand.bio.

  • Eligibility: Refund requests must be submitted within 7 calendar days of the original purchase date.
  • Condition: Refunds are granted only if you have not substantially consumed the program content (defined as completing more than 25% of modules or downloading more than 25% of materials).
  • Process: Email [email protected] with your purchase details, order number, and reason for the refund request.

2. Non-Refundable Items

The following are NOT eligible for refunds:

  • Completed Programs: If you have completed more than 25% of the program content, we cannot process a refund.
  • After 7 Days: Refund requests submitted after the 7-day window will not be honored.
  • Free Content: Articles, self-assessments, and other free resources are not subject to refunds (as they are free).
  • Third-Party Purchases: If you purchased through a third-party platform, their refund policy applies.

3. How to Request a Refund

Step 1: Contact Us
Email [email protected] with the subject line "Refund Request" and include:

  • Your full name
  • Email address used for purchase
  • Order number or transaction ID
  • Program name
  • Brief reason for refund request (optional, but helpful for us to improve)

Step 2: Review Process
Our team will review your request within 2-3 business days. We will verify:

  • Purchase date (must be within 7 days)
  • Usage level (must not exceed 25% of content)
  • Eligibility based on this policy

Step 3: Refund Processing
If approved, we will:

  • Revoke access to the program
  • Process the refund to your original payment method within 5-7 business days
  • Send you a confirmation email once the refund is initiated

Step 4: Bank Processing
Please allow an additional 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

4. Refund Amount

  • Full Refund: You will receive a 100% refund of the purchase price.
  • Payment Processing Fees: Third-party payment processing fees (typically 2-3%) are non-refundable and may be deducted from the refund amount.
  • Currency: Refunds will be processed in INR (Indian Rupees), the original currency of purchase.

5. Exceptions & Special Circumstances

We may make exceptions to this policy in the following cases:

  • Technical Issues: If you experienced significant technical problems preventing program access, contact us for resolution or refund.
  • Duplicate Purchases: If you accidentally purchased the same program twice, we will refund the duplicate charge.
  • Unauthorized Charges: If you believe you were charged without authorization, contact us immediately.

6. No-Refund Situations

We cannot process refunds in these situations:

  • You changed your mind after completing most of the program
  • You expected different content or outcomes than what was described
  • You did not read the program description before purchasing
  • You are requesting a refund due to lack of effort or commitment on your part

Please review program details carefully before purchasing. All program descriptions, pricing, and content outlines are available on our Programs page.

7. Cancellations (Before Access)

If you cancel your order before accessing any program content, you are eligible for a full refund, regardless of the 7-day window. Contact us as soon as possible.

8. Disputes

If you are not satisfied with our refund decision, you may:

  • Reply to our email with additional information or appeal the decision
  • Request escalation to a senior team member

We aim to resolve all disputes fairly and promptly. If a resolution cannot be reached, disputes will be subject to the jurisdiction of courts in Bengaluru, Karnataka, India, as outlined in our Terms of Service.

9. Contact Us

For refund requests or questions about this policy:

Email: [email protected]
Phone: +91 98765 43210
Address: Hummand Bio, 2nd Floor, Example Plaza, 100 MG Road, Bengaluru, Karnataka 560001, India

This Returns & Refund Policy is part of our Terms of Service and is governed by the laws of India.